In the telecommunications sector, efficiently managing real-time transactions, renewals, and account management is key to providing an optimal customer experience.
However, the challenge was to implement a robust commercial backbone that would not only integrate all critical processes (online sales, renewals, top-ups) but also seamlessly connect with the payment gateway. To address this, we developed a solution: this commercial backbone, which not only unified the BSS systems but additionally ensured smooth operations at all customer touchpoints.
Implementation Challenges
Several challenges had to be addressed in the implementation of this commercial backbone system:
Systems Integration
The backbone system had to integrate several BSS systems responsible for managing customer data, billing, payments and service activations.
Real-Time Transaction Processing
It was essential to process transactions in real time, such as recharges, renewals and purchases, without performance degradation.
Web Portal Integration
The system needed to have an integrated web portal for customers to seamlessly manage their accounts, purchase services and make payments.
Payment Gateway Integration
It was necessary to securely and efficiently integrate a third-party payment gateway to process transactions.
The Solution: A Scalable Trade Backbone System
To overcome these challenges, the team developed a scalable and efficient trading backbone system that not only offered real-time transaction processing, but also significantly optimized trading operations.
Below are the key components of the solution:
- MuleSoft ESB for Systems Integration: Thanks to this technology, we were able to seamlessly integrate the BSS systems, which enabled smooth coordination of critical business processes such as billing, payments and service activations.
- Java and React for Web Portal Development: To ensure an optimal user experience, we developed the web portal with Java on the backend and React on the frontend, resulting in an intuitive and user-friendly interface.
- Payment Gateway Integration: In addition, the system was integrated with a third-party payment gateway, which ensured fast, secure and reliable processing of all transactions.
- Shell Scripts for Backend Automation: In order to improve efficiency, we implemented shell scripts that automated key tasks in the backend, such as batch processing of renewals and reloads.
- PostgreSQL for Data Management: Finally, we used PostgreSQL as the primary database, which allowed us to consistently and reliably manage customer data and transaction histories.
The Impact: Results That Speak for Themselves
Real-Time Transaction Processing
Customers experienced real-time transactions with no delays or errors, from recharges to service renewals.
Improved User Experience
The integrated web portal allowed customers to easily manage their accounts, renew subscriptions and make purchases, improving overall satisfaction.
Improved Systems Coordination
Integration with MuleSoft ESB allowed all BSS systems to be coordinated, reducing errors and improving data accuracy.
Scalable Infrastructure
The system was designed to be scalable, allowing it to grow with the customer base and transaction volume without compromising performance.
How Xideral can help achieve these results
Xideral develops customized technology solutions that optimize telecommunications operations.
We implement high-performance business backbones using MuleSoft ESB, Java, React and PostgreSQL. These solutions improve customer experience, increase operational efficiency and drive business growth.
Want to optimize your operations?
Our team combines technical expertise and advanced technology to make it happen.
Contact us and take your business to the next level.
Xideral Team